Congratulations on your new job.  We are delighted to welcome you to the team at Tawara Health Club and hope you will enjoy working here.  This briefing document is part of a comprehensive induction programme which is designed to give you the necessary information to settle into your new working environment and to also ensure you can work legally and safely.
As part of your induction you will be required to attend an Induction Training Day.  The aim of this day is to welcome new staff and to introduce them to the standards and policies of the company.  It will also provide essential health and safety information.  The training days are held in January, April, July and October and you will be notified of the next available event.  Attached to this document is a personalised Induction Checklist which you should complete with your line manager.
Company Mission
The mission of Tawara Health Club is to promote affordable fitness for everyone in an atmosphere that allows members to create and maintain a rewarding and healthy lifestyle.  We aim to enhance and improve the overall health and fitness of others through motivation, education and guidance.  We are committed to the health and well being of mind, body and spirit.
Mentoring
As a new member of staff you will be assigned a mentor who will guide you through the early stages of your appointment.  They will help and support you as well as introduce you to company policies and procedures.  Your mentor will be a neutral member of staff doing a similar job role.  If you have not been assigned a mentor please speak to your line manager.
Absence
The basic annual leave entitlement is 4 weeks, increasing to 5 weeks for employees with 5 years reckonable service.  Leave entitlement for part-time employees is calculated on a pro-rata basis.  The leave year runs from 1 February to 31 January.  Requests for holidays must be approved in advance by your line manager and a holiday form completed.
If you wish to leave the company, please refer to your offer letter for the notice period you are required to give.  Notice should be given in writing to your manager.
Any absence due to sickness must be notified to your manager by telephone as early as possible on the first day of absence.
General Conduct
Your hours of work are as stated in your offer letter.  All members of staff are expected to arrive at their place of work punctually and without reminder.  It is your responsibility to check the rota and know when you are on duty.  Persistent lateness will not be tolerated.
Personal calls should not be made on company telephones.  Mobile phones must be switched off whilst you are at work.  Smoking is prohibited on company premises.
Uniform and Appearance
Members of staff are expected to wear the uniform that is provided for them.  It should be kept clean and in good repair and will remain the property of the company.  Name badges are part of the uniform and should be worn at all times.  Footwear should be appropriate for the area in which you work.  Staff must maintain the highest possible standards of personal hygiene and cleanliness.
Disability Awareness
People with a disability may find it hard to access our facilities and services despite many improvements in recent years.  Effective service for customers with disabilities means treating everyone the same regardless of disability.  Be positive, polite and offer help if required.
Use of ICT Equipment
Many duties involve staff using computerised systems and the necessary ICT training will be provided.  All staff are given an IT account to access our IT services.  To obtain your IT account, you must first have provided personnel with all the documents specified in your contract of employment.  You will then be given a username, email address, initial password and a copy of the IT Acceptable Use Policy.  This policy is designed to ensure that staff are aware of their professional responsibilities when using any form of ICT.  All staff must sign the policy and adhere to its contents at all times.  You must also be aware of, and comply with, the Data Protection regulations.  Further details on this will be provided on your induction training day.  Below is a list of key staff contacts and their extension numbers which you may find useful:
Anti-virus Policy
We aim to provide a computing network which is virus-free.  A virus is a piece of self-replicating code or malicious programming code designed to destroy or damage information on computers or steal user data.  Viruses are usually disguised so their presence is not obvious to the computer user.  A virus infection can be very costly to the company in terms of lost data, lost staff productivity and lost reputation.  This policy applies to all computer users.  Staff should be aware of the main methods of preventing viruses, three of which are:
1
2
3
Policies and Procedures 
The following documents are relevant to all job roles and you should become familiar with their contents:
•	Child Protection 
•	Health and Safety 
•	Training Centre Guidelines 
•	Equal Opportunities/Equity Policy
•	Data Protection
•	Confidentiality
We take our Health and Safety responsibilities very seriously and are commmitted to ensuring that the health, safety and welfare of employees and visitors are not adversely affected as a result of the work we do or by the condition of our buildings.  You will be required to atend a health and safety training day.
Please ask a member of staff if there is any aspect of your induction you are uncertain about.  Welcome to the team!